FREE SHIPPING ON ORDERS OVER $100
FREE SHIPPING ON ORDERS OVER $100

Customer Service

Contact Us

Customers:
If you have questions about your order or featured products, please email us at bonjour@vertandvogue.com and a V&V team member will get back to you within 24 hours. For faster service, call our shop at (919) 251-8537, Monday 9am – 6pm, Tuesday through Friday 9am – 7pm, and Saturday 11am – 7pm EST.

Wholesale:
Please send linesheets and information about your line to designer@vertandvogue.com.

Careers

We’re hiring! The positions below will remain open for applications until May 1st, 2015.

Sales Lead
Do you love people and serving them? Are you high energy and full of fun? We’re seeking a phenomenal Sales Lead that has a record of creating outstanding customer experiences and sales results. You’ve worked two years or more in retail fashion, and have a college degree, ideally in business, retail, or textiles. Your responsibilities will include sales, service, helping to merchandise the store and more. Fired up? If so, we’d love to get to know you. Please read the How-to-Apply section below now!

Marketing & Ecommerce Manager
Are you detail oriented and deadline driven? A great communicator and wordsmith? We’re seeking an all-star Marketing & E-com Manager to grow our business and brand. You have at least two years of marketing experience, preferably in a fast-paced small business and/or retail environment. You’re an efficient project manager and have a record of creating compelling content that has engaged and significantly grown a community. Website production and optimization expertise is a major plus. A college degree is required. Fired up? If so, we’d love to get to know you. Please read the How-to-Apply section below now!

Buying & E-com Assistant
Are you ultra organized and tech-savvy? Fast on your feet too? We’re seeking an outstanding Buying & E-com Assistant to help us grow online and in-store. You’ve worked two years or more in a buying, marketing or admin role, preferably in a fast-paced retail and/or small business environment, and have a college degree. Your responsibilities will include receiving goods, creating products, order fulfillment, brand research and communications, sales assistance and more. Fired up? If so, we’d love to get to know you. Please read the How-to-Apply section below now!

How to apply!
To apply, please send your resume and cover letter to dreamer@vertandvogue.com. Please tell us which position you are applying for, how you fit our profile and why you want to work at V&V. The positions above are all full-time and include paid vacation, personal days and sick time, SIMPLE IRA retirement plan with V&V match and merchandise discounts. Salaries are commensurate with experience. Go to our Linkedin company page for more info. Sorry, no phone inquiries. Merci!

Shipping

We ship domestically via UPS & USPS Monday – Friday, excluding holidays. We do not currently ship internationally. Please allow 1-2 business days for your order to be processed. Orders placed on Friday will begin processing on the following Monday. You will receive an email confirmation after an order has been placed, and a shipping confirmation email with your UPS or USPS tracking number after your package has been prepared to ship. Please note it may take up to 48 hours for your tracking information to appear on ups.com or usps.com. Shipping charges are non-refundable unless the original item shipped was incorrect or damaged.

All of our shipments are packaged with care by a member of the V&V team. If you have questions about shipping please feel free to give us a call.

Shipping & Handling charges

Ground – 5-7 business days: $15

Please call us if you would like 2-day or 3-day shipping options.

We charge NC state and county tax for items shipped to a NC address, as required.

Holiday Shipping

To ensure you receive your order on or before December 24th, orders must be placed before:
Dec 17th for ground shipping
Dec 19th for 3 day shipping
Dec 20th for 2 day shipping

Refund Policy

If for any reason you are not completely satisfied with your order, we will accept returns and exchanges of products in original condition with tags attached. For returns within 14 days of the original postmarked shipping date, your payment will be returned to the credit card used for payment. Items can be returned for store credit for up to 90 days after the original postmarked shipping date. All sale items are Final Sale and not eligible for return or exchange. Shoes should be returned in original shoebox with all included contents, free of damage and postal labels. We advise that you try on shoes inside and in a carpeted area, as we cannot accept shoes than have been worn unless there is a manufacturer’s defect. Shipping charges are non-refundable unless the original item shipped was incorrect or damaged.

We are happy to extend our return policy through January 31 on items purchased from November 20 – December 25.

We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send your package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

All returns require a Return Authorization (RA) number. To receive an RA number, please contact us about the item(s) you would like to return. Then, fill out the Return Authorization form found in your shipment and mail your item(s) with the RA form back to us. Do not ship out your merchandise until you have received an RA number. If you do not have your RA form, please let us know and we will send you a new one. You will receive an email notification when your return has been processed. Please allow up to 7 days for any refunds to display on your credit card statement.

Exchanges

Exchanges are subject to item availability. To request an exchange, please contact us. Then, fill out the Return Authorization form when you have received your confirmation and RA number. Make sure to fill in all information about the item you would like as an exchange on the RA form.

FAQ

Product Availability

There may be overlap between in-store item availability and online item availability. Please contact us if you are interested in a product and your size is currently unavailable. In an instance where an order is placed online and an item cannot be fulfilled, we will contact you as soon as possible.

Online Price Adjustments

We are more than happy to refund a price adjustment if the item was purchased within 7 days of the markdown. Price adjustments do not apply to sale items that have been marked down further.

Payment Options

The prices displayed on our site are in US dollars. We accept the following payment types: American Express, Discover, MasterCard, Visa. We do not currently accept gift cards as payment online.  Please call the shop if you would like to place an order online with a gift card and we will process your payment over the phone.

Size Guide

As each of our designers has a different style and fit, we do not have a generic size guide. You can find a size guide for each item on its individual product page. If you have additional questions about sizing, please feel free to call us at (919) 251-8537.

Gift Cards

Gift cards are not currently available online. If you would like to buy a gift card, please call the shop and we will gladly accommodate your needs. Store gift cards are available and can be purchased at our Durham store. Gift cards can be used in-store and cannot be used online. Please call the shop if you would like to place an order online with a gift card and we will process your payment over the phone. If you would like gift-wrapping, which includes a goodie bag full of candy, shipping is $10. If you would just like the gift card and gift card holder sent in an envelope without gift-wrapping, shipping is free.

Care & Maintenance Guide

Raw Denim Care

We recommend wearing your raw denim for 3-6 months without washing to break them in. When you decide to wash them, turn your jeans inside out and wash with cold water, by themselves because indigo does bleed for the first couple washes. If you wash them in a washing machine, use the highest water level, most gentle cycle possible, and little or no detergent (color-safe detergent is best). Wearing your jeans in the shower, while swimming, or washing them in a sink or tub are all great options as well. Hang to dry, still inside out.

Cashmere & Wool

Care
Many care labels recommend dry cleaning cashmere, but you can gently hand-wash most cashmere knits in cool water with a mild shampoo (after all, it’s goat hair). Squeeze the suds gently through the fabric and do not rub or stretch it. Carefully rinse it in clean water until all the shampoo has been removed and the water runs clear. Keep the water temperature consistent between rinses. Do not wring. Instead, roll it up in a dry towel to get rid of excess water. Reshape and let dry flat on a fresh towel.

Pilling
Pilling (the abrasion of short fibers into small balls) on the surface of garments is normal, but better-quality cashmere will pill considerably less and should not pill after the first few wears. Remove any pilling carefully by hand or with a sweater shaver.

Storing
It’s best to fold and store cashmere in breathable cotton clothing bags. Cashmere is delicate and hanging can cause snags or distort the shape of the shoulders. Make sure cashmere is clean before you put it away. Moths are attracted to natural fibers with body oils and stains. Folding sweaters around tissue paper can help reduce wrinkles.

Leather Care

You do not have to treat your leather items, but if you would like to treat them we suggest you follow these steps:

1. Apply a good quality leather protector spray to clean, dry leather. Test in an inconspicuous place. This can keep the leather from drying out and reduce the tendency of the leather to stain.
2. Clean leather goods by simply wiping them with a soft, damp cloth.
3. Avoid using a leather cleaner that contains oils, as cleaning oils can trap moisture and dirt, staining the leather. Ink marks, grease, and oil stains are unfortunately not removable and should be left alone.
4. If the leather is stained, take it to a professional leather cleaner who will have the expertise to remove the stain.

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