Frequently Asked Questions
Need a wardrobe refresh, but can't make it in-store? Let us send the fitting room to you. With our new service, TryNow, you can browse our site for items you love, add them to your TryNow cart, and we'll send you the pieces to try from the comfort of your home. Return what didn't work, and you'll only be charged for what you keep.
How does it work?
When shopping the collection select Try Before You Buy under Purchase Options on the product page and hit Add to Cart. Choose 3 to 10 items for your trial. At check out, you will see $0, but there will be an authorization hold placed on your card for the entire order amount. You will be able to try the items in the comfort of your home for 4 days.
Your trial begins once your package is delivered. You will only be charged for what you keep once your trial ends. To initiate a return of your unwanted items, go through our standard return process here. In the instance that your trial ends, but you still wish to make a return, your card will be charged the full amount, however we will happily process any refunds within our standard return window for goods returned in the condition with which they were received.
Are all items eligible for TryNow?
Only select full price items are eligible for TryNow.
What is the return policy?
TryNow orders are subject to the same returns and exchanges policy and process as all other orders and can be found here.
How do shipping charges work?
TryNow orders are offered the same shipping options as all other orders and details can be found here.
What if I need assistance?
Please contact us at email@example.com and we are happy to assist!